Effective Date: 01 August 2026

Welcome to MyKabira. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You can request a return or replacement within 7 days from the date of delivery if:

• You receive a wrong product.

• The product is damaged during transit.

• The product is Dead on Arrival (DOA) or not working.

• The product specifications do not match the product description.

2. Unboxing Video Requirement

To process any claim related to damage, missing accessories, or wrong product, an uninterrupted unboxing video is mandatory. Claims without a valid unboxing video may not be accepted.

3. Product Condition for Return

The returned product must:

• Be in the same condition as delivered.

• Include the original charger, accessories, invoice, and packaging.

• Not have any physical damage, liquid damage, or signs of misuse caused after delivery.

4. Non-Returnable Cases

Returns or refunds will not be accepted in the following situations:

• Minor cosmetic scratches or signs of refurbishment already mentioned in the product description.

• Change of mind after purchase.

• Damage caused due to accidental drops, liquid spills, misuse, or unauthorized repairs.

• Products returned without original accessories or packaging.

• Return requests made after the eligible return period.

5. Inspection Process

After receiving the returned product, our technical team will inspect it within 2–5 business days.

If the issue is verified, we will:

• Replace the product (subject to stock availability), or

• Issue a full refund if a replacement is unavailable.

If the reported issue is not found during inspection, the product will be shipped back to the customer.

6. Refund Process

Approved refunds will be processed to the original payment method or bank account within 5–7 business days after successful inspection and approval.

Shipping charges (if any) are non-refundable unless the return is due to our mistake.

7. Warranty

Each refurbished product comes with the warranty period mentioned on its respective product page.

Warranty covers only hardware defects under normal usage.

Warranty does not cover:

• Physical or accidental damage

• Liquid damage

• Software issues caused by the customer

• Virus, malware, or data loss

• Battery backup reduction due to normal usage (unless specifically covered)

8. Cancellation Policy

Orders can be cancelled before dispatch for a full refund.

Orders cancelled after dispatch may incur applicable shipping or handling charges.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

MyKabira

Email: support@mykabira.com

Phone: +91-XXXXXXXXXX

Working Hours: Monday – Saturday | 10:00 AM – 6:00 PM